Llesiant Delta Wellbeing

Annual Return 2025/2026

The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) . The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.

Provider: Llesiant Delta Wellbeing

Provider summary

The provider was registered on: 01/03/2021
The following lists the provider conditions: There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider. We implement a comprehensive training program that commences with an in-depth induction, lasting 5-8 weeks which is reviewed to ensure its relevance and effectiveness. Regular supervision or well-being meetings are conducted to identify additional training needs, against a robust training and development policy this is also done through team meetings, best practice, and customer and staff surveys. The assessment of training is overseen by team leaders and the registered manager.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider.

These include offering competitive annual leave and pay benefits, career development and continuous training opportunities. The manager and team leaders strive to maintain a positive culture with

clear communication pathways and feedback. We have a robust shortlisting and interview process, which results in the highest scoring candidates being successful in the post.

Regulated services delivered by this provider

Service name Service type Type of care
Llesiant Delta Wellbeing CONNECT Domiciliary Support Service None

Service: Llesiant Delta Wellbeing CONNECT

Service summary

Service Type Domiciliary Support Service
Type of Care None
Approval Date 01/03/2021
Maximum number of places 0
Partnership Area West Wales
Service Conditions
  • Llesiant Delta Wellbeing is registered to provide a domiciliary support service in West Wales regional partnership area
  • The responsible individual for this service is Samantha Jane Watkins
How many people in total did the service provide care and support to during the last financial year? 496

Service management

Responsible Individual(s) Samantha Watkins
Manager(s) Sarah Vaughan

Service contact details

Service Telephone Number 03003332222
Service Contact Email Address info@deltawellbeing.org.uk

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service
  • Welsh
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Engagement with people using the service

The service maintains a strong focus on engaging with service users, as well as staff and stakeholders to support the continuous improvement of service delivery. A range of communication channels are used to gather feedback, ensuring that individuals have regular opportunities to share their views on how the service operates. In addition to ongoing engagement, formal consultation takes place through annual surveys which are designed to assess satisfaction levels and identify opportunities for improvement. The feedback received from customers is overwhelmingly positive, with 92% expressing a high level of satisfaction with the service they received. 92% of customers rated the staff as excellent for politeness, 88% commended the staff for their excellent listening skills, and 81% praised the staff for their ability to clearly explain the support packages to them. These efforts reflect our commitment to maintaining high standards through active consultation and continuous improvement.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

The minimum hourly rate payable during the last financial year? £32.34
The maximum hourly rate payable during the last financial year? £32.34

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 30

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 2 0
Care Worker 26 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed Not relevant to this staff group
Deputy Manager All staff have completed Not relevant to this staff group
Supervisory Staff (not providing direct care) All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager Not relevant to this staff group All staff have completed
Deputy Manager Not relevant to this staff group All staff have completed
Supervisory Staff (not providing direct care) All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager Not relevant to this staff group All staff have completed
Deputy Manager All staff have completed Working towards all staff completing
Supervisory Staff (not providing direct care) All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager Not relevant to this staff group Not relevant to this staff group
Deputy Manager Not relevant to this staff group Not relevant to this staff group
Supervisory Staff (not providing direct care) Working towards all staff completing All staff have completed
Care Worker Working towards all staff completing All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Supervisory Staff (not providing direct care) 1 1 0
Care Worker 20 2 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Supervisory Staff (not providing direct care) 0 0
Care Worker 4 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 2 0
Care Worker 20 6

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 0 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 2 0
Care Worker 23 3
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 1
Deputy Manager 0 0
Supervisory Staff (not providing direct care) 0 0
Care Worker 0 0

Typical shift patterns

Role typeTypical shift patterns
Care Worker Morning 7am - 7pm, Late 10am - 7pm & Night Shift 7pm - 7am. Staff work on a 4 days of work followed by 4 days of rest. There is an average of 6 staff working during the day and a total of 4 staff working during the night.