Delta Direct
Delta Direct gives you control. It’s a flexible service that fits around your life, so you can choose the support that feels right for you and keep your independence
You can choose from four levels of support – Alert, Active, Support, and Respond – depending on how much reassurance or help you’d like. Each plan can be tailored with extra devices, wellbeing calls, or local response options.
You can install your equipment yourself, or we can visit and set it up for you.
Whether you live alone, care for a loved one, or simply want extra peace of mind, we’re here to help – so you can live life your way, with support always available when you need it.
Plans at a glance
Delta Alert
Stay independent, knowing that help is always just a button press awayPeople who live alone or for family/carers who want reassurance or have occasional concerns about safety
Easy to use in-home personal alarm – no phone line needed, just plug in and it automatically connects to the strongest 4G signal or your home internet
24/7 monitoring through our monitoring centre
Emergency escalation to your contacts, our responders* or emergency services as needed
Initial onboarding call and regular check-in
Press your alarm if you need help. Our team will speak to you through the device and arrange the right support, whether that’s contacting your family, sending help, or calling emergency services
£23 a month
Or pay annually and get 1 month free (£253)
Plus professional installation for £75**
Our TEC team will visit your home, set up your equipment, and show you how to use everything with confidence. As part of the service, we’ll also review your home environment and provide personalised recommendations based on advice from a Trusted Assessor – a qualified professional who specialises in identifying practical solutions to make your home safer and more accessible.
What’s included:
Full installation of your equipment
Step-by-step demonstration on how to use it
Home environment review for safety and accessibility
Practical recommendations guided by a Trusted Assessor’s expertise
Check below to find out if our team can install in your area:
Carmarthenshire: SA14, SA15, SA16, SA17, SA18, SA19, SA20, SA31, SA32, SA33, SA34, SA35, SA38, SA39, SA40
Swansea: SA1, SA2, SA3, SA4, SA5, SA6
Neath Port Talbot: SA7, SA8, SA10, SA11, SA12, SA13
Ceredigion: SA36, SA48
Pembrokeshire: SA37, SA41, SA61, SA63, SA66, SA67, SA68, SA69, SA70, SA71, SA72, SA73
Powys: SA9, SY15, SY16, SY18, SY20, SY21, LD1, LD2, LD3, LD7, LD8, HR3
Alternatively pay a one-off set-up fee of £45 – we post your equipment with easy instructions – available across the UK
Additional pendant just £4.95 a week or £55 annually
If the person using the equipment/service, has any long-term medical conditions or any disability you pay zero VAT. Find out more.
Upgrade with Support (+weekly wellbeing calls) or Respond* (in-person attendance)
Delta Active
Stay confident and independent, wherever life takes youPeople with health conditions, those at risk of falling or anyone who wants to stay active with added reassurance
Pendant alarm
24/7 monitoring through our monitoring centre
Automatic fall detection
Works anywhere using GPS & 4G to help us find you in an emergency
Two-way voice communication to our 24/7 team
Emergency escalation to your contacts, our responders* or emergency services as needed
If you fall or need help, your device will alert us automatically or at the press of a button. We’ll speak to you, locate you quickly, and arrange the right support
From £24.50 a month
or pay annually and get 1 month free (£269.50)
Plus professional installation for £75**
Our TEC team will visit your home, set up your equipment, and show you how to use everything with confidence.
As part of the service, we’ll also review your home environment and provide personalised recommendations based on advice from a Trusted Assessor – a qualified professional who specialises in identifying practical solutions to make your home safer and more accessible.
What’s included:
Full installation of your equipment
Step-by-step demonstration on how to use it
Home environment review for safety and accessibility
Practical recommendations guided by a Trusted Assessor’s expertise
Check below to find out if our team can install in your area:
Carmarthenshire: SA14, SA15, SA16, SA17, SA18, SA19, SA20, SA31, SA32, SA33, SA34, SA35, SA38, SA39, SA40
Swansea: SA1, SA2, SA3, SA4, SA5, SA6
Neath Port Talbot: SA7, SA8, SA10, SA11, SA12, SA13
Ceredigion: SA36, SA48
Pembrokeshire: SA37, SA41, SA61, SA63, SA66, SA67, SA68, SA69, SA70, SA71, SA72, SA73
Powys: SA9, SY15, SY16, SY18, SY20, SY21, LD1, LD2, LD3, LD7, LD8, HR3
Alternatively, pay a one-off set-up fee of £45 – we post your equipment with easy instructions – available across the UK
If the person using the equipment/service, has any long-term medical conditions or any disability you pay zero VAT. Find out more.
Upgrade with Support (+weekly wellbeing calls) or Respond* (in-person attendance)
Add ons
Delta Respond
In-person help when you need it most. The only service of its kind in WalesDelta Support
A simple way to stay connected, supported and reassured. Regular wellbeing check-ins.Smart home sensors & extras
We provide and install a range of additional devices, alarms and home sensors to add to your plan:
- Additional pendant alarms
- Falls Detectors
- GPS Tracker watches
- Smoke alarms
- Carbon monoxide alarms
- Room temperature sensors
- Medication dispensers
- Key safes
- Door sensors
- Memory clocks
- Care assist pagers
- Motion sensors
These give extra protection and convenience for you and peace of mind for your family and carers.
* Inperson response service currently only available in Carmarthenshire and some parts of Pembrokeshire, Ceredigion, Swansea and Neath Port Talbot
** Installation service currently only available in Carmarthenshire, Powys and some parts of Pembrokeshire, Ceredigion, Swansea and Neath Port Talbot