Out-of-hours emergency
This form is for emergencies only when your local authority or housing association is closed.
After the form has been completed and we have all the information required, our advisors will pass the emergency repair to the on-call contractor, who will attend. We will only call you after completing the form if we need further information.
Please note that we cannot provide an estimated arrival time as each local authority or housing association contractor is on-call and will attend as soon as they can.
If you are unsure what is an emergency, please refer to your local authority or housing association website before completing the form. For non-emergency issues, please contact your housing provider during regular office hours.
For all other enquiries, please use our general enquiry form.
**We do not tolerate abusive behaviour or language. Any customer engaging in such conduct will have their call/enquiry terminated immediately, with no further escalation.