We’re really pleased to have you on board.

    We’ll be in touch shortly to take more details from you and to arrange the payment and delivery or installation of your lifeline equipment. We want to make sure everything is ready to use as soon as it arrives.

    Information we'll need

    To help us prepare for your installation or delivery, please have the following information ready:

    • Whether you live alone
    • GP surgery details
    • NHS number (if known)
    • Any medical conditions or disabilities, including mobility issues
    • Details of any medication you take
    • Key Safe details (if applicable)
    • Whether your landline telephone has been switched from analogue to digital
    • Whether you have an Ethernet (wired) internet connection at home
    • Whether you have a reliable mobile phone signal at home

    We will also take details of up to two emergency contacts, including: 

    • Full name
    • Relationship to you
    • Telephone number(s)
    • Email address
    • Full address and postcode
    • Whether they hold a key to your property
    • Any other relevant information

    Having these details ready will help us complete your set-up as quickly and smoothly as possible, but don't worry if you don't have all of this information to hand, we can still begin the set-up process and collect any missing details later.

    If you have any questions in the meantime, please email contactus@deltawellbeing.org.uk

    Kind regards,
    The Delta Direct Team