Customer Assistant

    We are expanding our team of Customer Assistants and are looking for excellent communicators with a passion for helping people, especially during emergencies.
    • Location: Llanelli & Carmarthen
    • Job Type: Casual
    • Closing date: 30/08/2026
    • Salary: Grade D: £13.45 per hour

    As a customer assistant, you'll be at the frontline of delivering exceptional customer service. You will be handling inbound calls from customers in need of urgent out-of-hours assistance, efficiently allocating jobs to contractors, and ensuring timely responses to emergencies.

    We're looking for individuals with empathy and compassion, who have experience of working in a fast-paced environment and remain calm under pressure. Full flexibility to work day and night shifts, including weekends and bank holidays is required. Candidates should also have a good understanding of computers with knowledge of Microsoft Office.

    “The out-of-hours role is fast-paced with one day not being the same as the last. I have a sense of responsibility for every person who calls in with a query and finding a satisfactory solution for that person. I am very proud to be a part of Delta Wellbeing’s team.”

    Ryan, Customer Assistant

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