Delta Wellbeing has been awarded the highest possible recognition from Care Inspectorate Wales (CIW) for the support it provides to help people live safely and independently in their own homes.
The community response service achieved Excellent ratings across all areas in its latest inspection.
The report highlighted the positive impact the service has on people’s lives and found that people are treated with dignity, respect and kindness by dedicated and skilled team.
The inspectors praised staff for being innovative and working collaboratively to help individuals achieve their personal goals, maintain their independence, and remain living safely at home.
Feedback gathered during the inspection from customers, families and partner organisations reflected the difference the service makes every day. Staff were described as caring, respectful and professional with one person describing the service as “wonderful” and another stating: “I wouldn't be able to be home without them.”
Health and social care professionals referred to Delta Wellbeing as a “completely person-centred” service that delivers an “excellent quality service that really meets the needs of people.”
The report found no areas for improvement and no priority action notices were issued, underlining the consistently high standards being delivered by the service.
Registered Manager Sarah Poulton said: “We are incredibly proud to have achieved Excellent ratings across all inspection areas. This recognition belongs to our dedicated team, who work tirelessly every day to support people to live independently and safely in their own homes.
“The inspection highlights what matters most to us; delivering high-quality, person-centred care that improves people’s wellbeing and helps them achieve the best possible outcomes. We are privileged to support our customers and would like to thank them, their families and our partners for their trust and feedback throughout the inspection process.”
Delta Wellbeing is a Local Authority Trading Company owned by Carmarthenshire County Council, providing technology enabled care, proactive monitoring and responsive support services that help older and vulnerable people live independently at home. The organisation works closely with health and social care partners to ensure individuals receive timely support when they need it most.
Carmarthenshire County Council’s Cabinet Member for Adult Social Services & Children and Families Cllr Jane Tremlett, and Chair of Delta Wellbeing’s Governance Group, said: “Achieving Excellent ratings across all areas is a tremendous accomplishment and a reflection of the outstanding service delivered by Delta Wellbeing.
“The report demonstrates the positive impact the team has on the lives of the people they support every day. Through a commitment to person-centred care, innovation and partnership working, Delta Wellbeing continues to help people remain independent, improve their wellbeing and receive the right support at the right time. I congratulate everyone involved in achieving this tremendous recognition.”
This latest inspection reinforces Delta Wellbeing’s commitment to providing high-quality services that place people at the heart of everything it does, helping customers to live well, stay connected to their communities and maintain their independence for as long as possible.