Frequently Asked Questions

We’ve put together a list of frequently asked questions about the installation and use of our lifelines.

We aim to install as soon as possible after the request has been made. As soon as your application is fully completed most alarms can be installed within 10 working days of our installation team receiving your referral.

Yes. Anyone can apply for the service and a discussion over the level of service required and its suitability to individual needs will determine how the application is dealt with.

A landline telephone connection is preferred but not essential in order for the kit to make a call out to the monitoring centre when an alarm is raised.  If you do not have a telephone socket, the alarm can be provided with a SIM card for connection.

After the alarm is installed, you will be issued with a pendant which can be worn around your neck or on a wrist strap. If help is needed, press the button and one of our advisors will answer your call. They will then decide whom to call. Other sensors and equipment are available, and should your TEC assessment recommend other items you will be shown how to use them by the TEC officer carrying out the installation.

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Yes, it will work in most gardens, but the installer will check the range for you. If our advisors are unable to hear you through the lifeline unit because you are outside the property, they will ask our responders to attend, or if no responders are available, they will call your nominated contacts or the police to carry out a welfare call.

Yes. The alarm has a back-up battery and can still work for up to 36 hours without power if using a standard telephone line. If you have a digital line, however, you may be offered an alarm with a SIM card which means a landline or internet connection is not required.

Yes. Press the pendant once a month and tell the advisor you are testing it. You will also need to inform us of any changes in your or your responder’s details.

Don’t worry, just tell the advisor that you are ok and pressed it by mistake.

You can phone the Delta Wellbeing team at 0300 333 2222, who will request a maintenance call.

In most areas of the house, our advisors will hear you but if not, they will phone you first before calling for an appropriate responder.

Yes, your pendant is water resistant.

We advise you not to take your pendant with you when you go on holiday in case it is misplaced. When leaving, press your lifeline alarm and inform us that you are going away on holiday and the date you will be returning with any specific instructions.