Current Vacancies
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Casual Delta Wellbeing Customer Assistant
Location
: Carmarthen & Llanelli
Closing date
: 07/03/2025
Job Type
: Casual Delta Wellbeing Customer Assistant
£24,790 - £25,584
If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly
We are expanding our team of customer assistants and are looking for excellent communicators with a passion for helping people, especially during emergencies.
As a customer assistant, you'll be at the frontline of delivering exceptional customer service. You will be handling inbound calls from customers in need of urgent out-of-hours assistance, efficiently allocating jobs to contractors, and ensuring timely responses to emergencies.
We're looking for individuals with empathy and compassion, who have experience of working in a fast-paced environment and remain calm under pressure. Full flexibility to work day and night shifts, including weekends and bank holidays is required. Candidates should also have a good understanding of computers with knowledge of Microsoft Office.
Awareness of the issues associated with working with older or vulnerable people is desirable, along with information about social care/other local authority or housing association services and legislation like GDPR.
If you're a dedicated team player who can handle a varied workload, we'd love to hear from you.
Extensive training is given during the initial three-month period
The ability to communicate in Welsh is essential.
The out-of-hours role is fast-paced with one day not being the same as the last. I have a sense of responsibility for every person who calls in with a query and finding a satisfactory solution for that person. I am very proud to be a part of Delta Wellbeing's team.
Ryan, Customer Assistant
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We are continually expanding our business to support the growing demands within social care by developing and delivering innovative technology-enabled health solutions and services. This means we have many exciting opportunities coming up to join our team.
If you think you have the right skills and experience to be part of the #TeamDelta, fill out the form to receive emails when vacancies become available.