When every second counts – the critical role of Technology Enabled Care

Delta Wellbeing provides 24/7 Technology Enabled Care (TEC) services across Wales, supporting around 38,000 individuals through telecare and telehealth alarm monitoring and installation, proactive wellbeing calls and on-the-ground mobile response team.

Working with local authorities, health boards and housing associations, the organisation delivers round-the-clock support designed to promote independent living and safeguard vulnerable individuals. Staff are highly trained to respond with speed, compassion and professionalism in all situations – from routine check-ins to life-threatening emergencies.

The situation

A routine day quickly turned into a life-threatening emergency for a resident of a housing association supported by Delta Wellbeing. The individual, who lives independently with the reassurance of a lifeline device, suddenly began experiencing symptoms of a heart attack.

The response

In distress, the service user activated their lifeline alarm. This single button press set off a rapid, well-coordinated response. Within seconds, Delta Wellbeing’s monitoring centre received the alert and swiftly contacted the scheme warden. The warden reached the resident quickly and was able to provide vital assistance while awaiting the arrival of emergency medical services.

The outcome

Thanks to the fast response and the calm professionalism of all those involved, the service user received timely medical attention and is now recovering well in hospital. But without the lifeline in place, delays in raising the alarm and accessing support could have had fatal consequences.

Why it matters

This incident highlights the critical role TEC plays – not only in promoting independence and peace of mind day-to-day, but also in responding to emergencies where every second counts. What’s often seen as a precautionary measure “just in case”, proved to be a lifeline in the truest sense.

Conclusion

This case is a powerful reminder that that TEC is more than just technology – it’s a service built on human care, connection and responsiveness. It offers reassurance not just to those using the service, but to their families and communities as well. In this case, it made the difference between life and death.